Refund Policy

Until course dates are formally confirmed, candidates may change or transfer their booking without additional cost to a similar or different course at least 14 working days prior to course commencement date.

If KBAT has to cancel the course for whatever reason, a full refund (of the course fee only) will be given to any candidate who has paid a deposit or full amount and cannot transfer to an alternative. KBA Training Centre are not responsible for any accommodation and flights purchased.

KBAT reserve the right to cancel a course or amend any course date at any time without liability. Candidates shall be given adequate notice of any changes in writing.
Once enrolled, cancellation or refunds will not be issued for online courses.

For all other accreditation bodies’ courses, examination fees are non-refundable and non-transferable once registered.
KBAT appreciate that candidates may not be able to attend training courses once booked so cancellations can be accepted without charge until formal confirmation of the course has been sent. After confirmation of the course the following will apply:

1. Notice of cancellation after confirmation and up to 3 days before course commencement date (start date) will be subject to a charge of 50% of the standard course fee + any nonrefundable fees paid by KBAT + tax unless a substitute for the nominated delegate shall attend the course.

2. Notice of cancellation from 3 days before course commencement date to start date (actual start day) will be subject to a charge of 100% of the standard course fee + any non-refundable fees paid by KBAT + tax unless a substitute for the nominated delegate shall attend the course.

3. Substitution of nominated delegate where applicable shall incur examination costs or other administrative costs as per the approval body for the course and are subject to acceptance.

4. Where candidates cancelled or withdraw after course commencement, any Skills Future approved or PSEA claims will not be refunded.